Privacy Policy

Introduction

techcadd Computer Education ("techcadd", "we", "our" or "us") is committed to protecting the privacy of every visitor, enquirer and student. This Privacy Policy explains what personal information we collect, why we collect it, how we use and safeguard it, and what rights you have in relation to it.

By accessing our website at https://www.techcaddmohali.com or submitting any information through our forms, phone lines or in-person interactions, you agree to the practices described in this policy. If you do not agree, please do not use our website or services.

Information We Collect

Personal Information You Provide: When you fill out an enquiry form, book a demo class, register for a course, call our centre or visit us in person, we may collect your full name, email address, phone number, date of birth, educational qualifications, course preferences, postal address and payment details.

Information Collected Automatically: When you visit our website, we automatically collect certain technical data including your IP address, browser type and version, operating system, device type, screen resolution, pages visited, time spent on each page, referring URL, and click patterns. This data is collected through cookies and similar technologies (see our Cookie Policy for details).

Information from Third Parties: We may receive information about you from our hiring partners (placement feedback), social media platforms (if you interact with our profiles), and analytics providers such as Google Analytics.

How We Use Your Information

We use your personal information for the following purposes: (a) responding to your enquiries and arranging counselling sessions or demo classes; (b) processing course enrolments, managing fee payments and issuing receipts; (c) administering your course — attendance tracking, assignment submissions, exam scheduling and certificate generation; (d) providing placement assistance — preparing your profile, arranging mock interviews and sharing your details with hiring partners (only with your explicit consent); (e) sending you updates about session schedules, new courses, events, offers and institutional news (you can opt out at any time); (f) improving our website, services and user experience through analytics; (g) complying with legal obligations and resolving disputes.

Legal Basis for Processing

We process your personal information on the following legal grounds: (a) your consent — when you submit an enquiry form or opt in to marketing communications; (b) contractual necessity — when processing is required to fulfil our obligations under your enrolment agreement; (c) legitimate interest — for improving our services, website security and fraud prevention; (d) legal compliance — where we are required to retain or disclose information by law.

Sharing and Disclosure

We do not sell, rent or trade your personal information to any third party. We share your data only in the following circumstances:

With Our Staff: Counsellors, trainers, placement coordinators and administrative staff access your information solely to deliver the services you have enrolled for.

With Hiring Partners: For enrolled students who have opted into placement assistance, we share relevant profile details (resume, skills, project portfolio) with our hiring partner companies to facilitate job opportunities.

With Service Providers: We use trusted third-party service providers for hosting, email delivery, payment processing and analytics. These providers are contractually bound to protect your data and use it only for the purposes we specify.

Legal Requirements: We may disclose your information where required by law, regulation, court order or governmental authority, or to protect our rights, property or safety.

Data Retention

Enquiry records are retained for up to two years from the date of enquiry to allow for follow-up and service improvement. Student records — including enrolment details, attendance, certificates and placement records — are retained for seven years after the completion of your course, or longer if required for certification verification, alumni services or legal compliance. Payment records are retained as required by applicable tax and financial regulations. You may request earlier deletion subject to our legal and contractual obligations.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, loss or destruction. These measures include encrypted data transmission (SSL/TLS), secure server infrastructure, access controls limiting data access to authorised personnel, regular security audits and staff training on data protection practices.

However, no method of electronic transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights

You have the following rights regarding your personal information: (a) Right to Access — request a copy of the personal data we hold about you; (b) Right to Rectification — request correction of inaccurate or incomplete data; (c) Right to Erasure — request deletion of your data, subject to our legal retention obligations; (d) Right to Restrict Processing — request that we limit how we use your data; (e) Right to Object — object to processing based on legitimate interest, including direct marketing; (f) Right to Data Portability — request your data in a structured, machine-readable format; (g) Right to Withdraw Consent — withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at info@techcadd.com or call +91 98881 22442. We will respond to your request within 30 days.

Children's Privacy

Our services are generally intended for individuals aged 16 and above. We do not knowingly collect personal information from children under 16 without parental or guardian consent. If we become aware that we have collected data from a child under 16 without proper consent, we will take steps to delete that information promptly.

Third-Party Links

Our website may contain links to third-party websites, social media platforms or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party site you visit.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. The updated policy will be posted on this page with a revised 'Last updated' date. We encourage you to review this page periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions, concerns or complaints about this Privacy Policy or our data practices, please contact us:

techcadd Computer Education, Plot No. F-547, 3rd Floor, Industrial Area 8A, Sector 75, Sahibzada Ajit Singh Nagar (Mohali), Punjab 160055. Email: info@techcadd.com | Phone: +91 98881 22442.